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Introduction

After every voice call ends, Callgency AI can fire a webhook into GoHighLevel containing the outcome, summary, and metadata. This lets you automatically update pipeline stages, remove contacts from nurture sequences, and trigger follow-up actions—all without manual work.

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Why This Matters

Stops duplicate outreach - Leads who have already spoken to the bot won’t receive more calls or reminder texts Keeps pipeline tidy - Automatic stage moves mean sales teams always see the latest status at a glance Centralized notes - Summaries live on the contact record, so anyone can skim the call outcome without opening audio

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Setting Up the Workflow

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1. Create the Workflow in GoHighLevel

  1. Navigate to Workflows → New Workflow
  2. Name it: “AI Call Completed Handler”
  3. Trigger: Callgency AI Call Completed (premium trigger)

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2. Understand the Status Values

The webhook includes a status field with one of 10 possible values:
  • answered - Call was picked up
  • did-succeed - At least one success-flagged tool ran (e.g. booking)
  • did-forward - Call forwarded
  • did-not-answer - Voicemail / no pick-up
  • did-not-qualify - Unqualified rule hit
  • customer-ended - Caller hung up without action
  • agent-ended - Agent ended call
  • callback-booked - Callback scheduled
  • error - Malformed number, insufficient funds, carrier block, etc.
  • active - (rare) Call still open when the webhook fired

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Core Logic Example

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Filter Out Voicemails

Add a condition at the start: 
If status ≠ did-not-answer
  → Continue with automation
Else
  → End workflow (voicemails don't need processing)

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Remove from Nurture Sequences

Add action: Remove from Workflow
  • Select your nurture/follow-up workflows
  • This prevents duplicate calls and texts

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Add Summary to Contact Notes

Use custom values:
{{ai_call_completed.summary}} Add this to the contact’s notes so anyone can see the outcome at a glance.

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Branch by Status

Create different paths based on the outcome: did-succeed:
  • Update opportunity to “Booked Call”
  • Add tag: booked
  • Send confirmation email
  • Notify sales team via Slack
did-not-qualify:
  • Mark opportunity “Lost – Unqualified”
  • Add tag: unqualified
  • Remove from all active campaigns
callback-booked:
  • Move to “Callback Scheduled” stage
  • Set follow-up task for specified date/time
error:
  • Alert admin via email or Slack
  • Add tag: call-error for review

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Available Custom Values

Access these in your workflow:
  • {{ai_call_completed.summary}} - AI-generated call summary
  • {{ai_call_completed.status}} - Call outcome status
  • {{ai_call_completed.duration}} - Call length in seconds
  • {{ai_call_completed.cost}} - Call cost
  • {{ai_call_completed.agent_name}} - Which agent handled the call
  • {{ai_call_completed.contact_id}} - GoHighLevel contact ID

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Advanced Automations

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Send Conditional Follow-ups

If did-succeed:
  • Send SMS: “Thanks for booking! Looking forward to our call on [DATE]”
If customer-ended (hung up before finishing):
  • Wait 2 hours
  • Send SMS: “Hey [NAME], we got disconnected. Want to reschedule?”

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Update Multiple Systems

Use webhooks to:
  • Update CRM opportunities in Salesforce
  • Log calls in HubSpot
  • Send notifications to Slack
  • Trigger Zapier automations
  • Update Google Sheets tracking

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Pipeline Automation

Automatically move opportunities through stages:
  1. New Lead → AI calls
  2. Contacted → Call answered
  3. Qualified → Passed qualification
  4. Booked → Appointment scheduled
  5. Show/No-show → Based on appointment outcome

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Building Tips

  1. Clone this workflow for each client account and tweak status branches as required
  2. Pair it with every nurture/reactivation sequence you create
  3. Test thoroughly - Dial your own mobile, hang up at different stages, and confirm the correct tags and stage changes appear

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Troubleshooting

Workflow not triggering?
  • Verify the Callgency AI integration is connected in GoHighLevel
  • Check that the webhook URL in Callgency matches your workflow
Wrong status values?
  • Review your agent’s prompt and tool settings
  • Ensure “Mark as Success” is enabled on booking tools
  • Check “Unqualified Prompt” in agent advanced settings
Duplicate contacts?
  • Use “Find or Create Contact” module before outbound calls
  • Ensure phone numbers are in consistent format
With the “Call Completed” workflow in place, your outbound machines stay polite, organized, and perfectly in sync with your human pipeline.

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Next Steps