Skip to main contentIntroduction
Your Callgency AI dashboard provides comprehensive analytics to help you monitor performance and make data-driven decisions.
Flexible Filtering
Filter anything, instantly – Toggle between voice or chat agent data, choose preset date ranges (30 days, 12 months, etc.) and—coming soon—set a completely custom period.
Status Breakdown
View counts for all 10 call statuses:
- Answered - Call was picked up
- Voicemail - Went to voicemail
- Success - Successfully completed the objective
- Unqualified - Lead didn’t meet qualification criteria
- And 6 more detailed statuses
At-a-glance KPIs sit right at the top of your dashboard:
Pick-up Rate
The percentage of calls that were answered vs. those that went to voicemail or weren’t answered.
Average Duration
Mean call length across all conversations, helping you understand engagement levels.
Total spend and per-call costs to help you manage your budget effectively.
Agent-Level Roll-ups
Individual performance metrics for each agent, making it easy to identify your best performers.
Using Analytics to Optimize
- Monitor your pick-up rate to identify the best times to call
- Track success rates to refine your agent prompts
- Review average duration to ensure conversations are efficient
- Compare agent performance to identify areas for improvement
